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JCP&L Says It Will Improve Communication With Towns During Storms

Utility company lists communication enhancements

Jersey Central Power and Light (JCP&L) is saying that it will improve its communication with towns during "significant storm events," after the utility company was criticized by many municipal officials after Hurricane Sandy.

JCP&L announced new practices and upcoming technology improvements at meetings on Jan. 3 in Eatontown and Morristown with members of the League of Municipalities, the New Jersey Board of Public Utilities and the New Jersey State Police.

A news release from JCP&L states that the communication enhancements will include:

  • Providing municipalities with maps showing electrical circuit routes in their communities;
  • Locating JCP&L municipal liaisons in company field offices to maintain contact with local officials;
  • Hosting targeted teleconference briefings for municipal officials about localized restoration work;
  • Deploying additional company personnel to work with municipal representatives;
  • Training county and municipal first responders on electrical safety;
  • Participating in community advisory board meetings with county and municipal leaders and emergency agencies to outline the company's restoration procedures;

"We are committed to continuous improvement for our customers and welcome the opportunity to work with state, county and municipal officials over the next several months as we implement these new practices," JCP&L President Don Lynch said in the release.

"These enhancements, which are based on feedback from customers and municipal officials following Hurricane Sandy, are designed to provide more outreach and collaboration to elected officials and customers about the company's restoration process and priorities on a community by community basis."

Tinton Falls Mayor Michael Skudera and Middletown Mayor Tony Fiore drafted a resolution asking JCP&L to improve its services following a meeting with officials from over 20 Monmouth County towns. The resolution was adopted by several local towns including Manasquan.

Several of the suggestions raised by officials are listed in JCP&L proposed enhancements, but others are not, Skudera said.

"This is a good first step and I hope these improvements are implemented," Skudera said. "However, I would also like to see what long-term capital improvements they are going to make to the ageing infrastructure."

JCP&L said it is also developing several mobile technology tools to help customers report outages and access information about their electric account.

"This month, the company will launch a new customer app that can be downloaded to Apple or Android smartphones," the JCP&L release states. "The app will make it easier for customers to report a power outage, view the company's 24/7 Power Center maps, or access their JCP&L accounts from a mobile device. The app will be similar to the company's new mobile website, which is available now by visiting www.jcp-l.com from a smartphone."

The release also states that the ability for its customers to receive outage or account information via text message or email are under development and should be available later this year.

Improvements also are being made to JCP&L's 24/7 Power Center, "including a greater level of detail about power outages, and redesigning content to ensure customers can find the information they need before, during and after a major storm."

Dave Deering January 07, 2013 at 10:50 PM
Right! The check is in the mail. Smoke and mirrors.
Eileen Murphy January 08, 2013 at 03:40 AM
During Sandy, there was a LIVE wire in my front yard. Naturally, our power was out, and repeated calls to JCP & L were glossed over. We lived without power for 11 days, but worse, lived with a LIVE wire in our yard, while JCP & L ignored our proiblem. Finally, some out-of-state contractors heard our story in a local deli and came to solve the problem. It took them less than 30 minutes to restore our power and cut off the LIVE wire! Thanks for nothing, JCP&L! Will you cope with the NEXT storm, better???
MJ January 08, 2013 at 01:38 PM
I haven't had a moment to check all the details on this month's bill, but haven't their rates increased? So WE are paying for all those days and nights with no power ?.

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